Refund policy

You can return or exchange what you bought on our online store within 14 days of delivery.

Lingerie and swimwear are final sale

Bras, panties, lingerie sets, bodysuits, shapewear and swimwear (swimsuits, bikinis and swim shorts) can't be returned or exchanged, for hygiene reasons. If one of them reaches you damaged, faulty or not what you ordered, contact us and we'll put it right.

What can come back

• Pieces that are unworn and unwashed, with their original tags and packaging.
• Within 14 days of the day your order was delivered.
• A piece that arrives damaged, faulty or different from what you ordered can always come back, lingerie and swimwear included.

Return costs

• Free at the shop: bring the pieces to the brand's nearest shop and the return costs you nothing.
• Sending it back is at your cost: if you send it back by courier, or ask us to collect it from you, you pay the delivery or pickup fee.
• If we sent you the wrong piece or it arrived damaged, we cover the cost and you get the full amount back, delivery included. For any other reason, the delivery fee you paid on the order is deducted from your refund.

How to return or exchange

1. Go to Returns and find your order with the email or phone number you ordered with.
2. Choose the pieces, tell us why, and choose how you'd like your money: account credit with 5% extra, cash from the shop, or back to your card.
3. Bring the pieces with their tags to the brand's shop within 7 days (free). You'll see which shop when you finish. If you'd rather we collect them, contact us: the pickup fee is yours to pay.

Refunds

Account credit is yours as soon as we have checked the pieces. A refund to your debit or credit card usually takes 5 to 10 working days to show.

Questions

WhatsApp +20 100 001 8694 or call (+2) 2480 2224, Monday to Friday, 9:00 to 17:00.