Exchanges & refunds

You can return or exchange what you bought on forever21eg.com within 14 days of delivery.

Swimwear is final sale

Swimwear (swimsuits, bikinis and swim shorts) can't be returned or exchanged, for hygiene reasons. If a piece reaches you damaged, faulty or not what you ordered, contact us and we'll put it right.

What can come back

  • Pieces that are unworn and unwashed, with their original tags and packaging.
  • Within 14 days of the day your order was delivered.
  • A piece that arrives damaged, faulty or different from what you ordered can always come back, swimwear included. Please send us a photo of it.

Return costs

  • Free at the shop: bring the pieces to a Forever 21 shop and the return costs you nothing.
  • Sending it back is at your cost: if you ask us to collect it from you, a pickup fee of LE 100 is taken off your refund. The delivery fee you paid on the order is not refunded.
  • If we sent you the wrong piece or it arrived damaged or faulty, we cover the cost and you get the full amount back, delivery included.

How to return or exchange

  1. Go to Returns and send us your order number on WhatsApp +20 100 001 8694, with the pieces you're returning and why.
  2. Choose how you'd like your money: account credit with 5% extra, cash from the shop, or back to your card.
  3. Bring the pieces with their tags to a Forever 21 shop within 7 days (free), or ask us to collect them (LE 100 pickup fee).

Forever 21 shops

Refunds

Account credit is yours as soon as we have checked the pieces. A refund to your debit or credit card usually takes 5 to 10 working days to show.

Questions

WhatsApp +20 100 001 8694 or call (+2) 2480 2224, Monday to Friday, 9:00 to 17:00.